Return & Refund Policy

At She Sells Studios, we want you to feel confident when purchasing our services and products. Because our primary offerings include professional, creative, marketing, consulting, and digital services, our refund policy differs depending on whether your purchase is for a service or physical merchandise.

If you have questions about your purchase or this policy, please contact us at info@shesellsstudios.com.

Services

Due to the time, planning, strategy, and resources involved in providing our services, payments made for services are generally non-refundable once work has begun.

This includes, but is not limited to, website design and development, graphic design, branding, marketing services, social media services, consulting, strategy, photography, content creation, retainers, and other custom or project-based work.

Deposits, retainers, booking fees, and other upfront payments may be non-refundable as outlined in your individual proposal, agreement, or service contract.

If you choose to cancel a project after work has begun, you will remain responsible for payment for work completed and expenses incurred through the date of cancellation, subject to the terms of your applicable service agreement.

If you believe there has been an error with your payment or have concerns about services you purchased, please contact us at info@shesellsstudios.com. We will review concerns on a case-by-case basis.

Digital Products & Deliverables

Digital products, downloadable materials, templates, guides, digital files, and other electronically delivered products are generally non-refundable once they have been delivered or accessed, unless otherwise required by law.

Custom or personalized digital products and deliverables created specifically for a client are also non-returnable and non-refundable.

Physical Merchandise

For eligible physical merchandise purchased directly through She Sells Studios, we offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.

To be eligible for a return, merchandise must be in the same condition in which it was received: unworn, unused, with tags (if applicable), and in its original packaging. Proof of purchase may also be required.

To request a return, please contact info@shesellsstudios.com before sending your item back. If your return is accepted, we will provide instructions for returning your merchandise. Items returned without prior authorization may not be accepted.

Unless the merchandise was defective, damaged, or incorrect when received, original shipping charges and return shipping costs may be non-refundable and the responsibility of the customer.

Damaged, Defective, or Incorrect Merchandise

Please inspect physical merchandise when you receive it. If your order arrives damaged, defective, or incorrect, contact us as soon as possible at info@shesellsstudios.com with your order information and, when applicable, photos of the issue.

We will review the issue and work with you to determine an appropriate resolution.

Non-Returnable Items

Certain purchases cannot be returned or refunded, including:

• Services for which work has already begun or been completed
• Deposits, retainers, and booking fees when designated as non-refundable
• Custom or personalized products
• Custom digital deliverables
• Downloadable or accessed digital products
• Gift cards
• Final-sale or clearance merchandise, when identified as such at the time of purchase

Please contact us if you have questions about whether a specific purchase is eligible for a return or refund.

Exchanges

For eligible physical merchandise, the easiest way to exchange an item is to contact us at info@shesellsstudios.com. Depending on availability, we may ask you to return the original item and place a new order after the return has been approved.

Refunds for Physical Merchandise

Once we receive and inspect an approved merchandise return, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method, generally within 10 business days of approval. Please keep in mind that your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@shesellsstudios.com.

European Union & Other Consumer Rights

If your purchase is subject to mandatory cancellation, return, or refund rights under applicable consumer protection laws, those rights will apply regardless of anything in this policy to the contrary.

For eligible physical merchandise shipped into the European Union, customers may have the right to cancel or return qualifying purchases within 14 days without providing a reason, subject to applicable exceptions and legal requirements. Certain services, digital content, and custom or personalized products may be exempt from these cancellation rights.

Contact Us

Questions about returns, refunds, or cancellations can be sent to:

She Sells Studios
Email: info@shesellsstudios.com

This Return & Refund Policy may be updated from time to time. The policy in effect at the time of your purchase, together with any applicable proposal, contract, or service agreement, will govern your purchase.